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V6 box crashes when switching from Eurosport UHD/4K to any other channel

amonline
On our wavelength

on ‎20-01-2023 14:17

As reported via Twitter to Virgin Support I have an issue (which I can see others have posted elsewhere online as far back as 2020) whereby if I start watching coverage on Eurosport UHD/4K channel 523 when I then go to change channels to watch any other channel the sound of that new channel cuts in for a very brief moment then the screen goes black and no sound and the V6 box fails to respond to any further input from the remote (other than power on/off) and is the unusable until it is powered off at the switch/plug.

Need a resolution to this ASAP

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John_GS
Forum Team
Forum Team

on ‎22-01-2023 15:29

Hi amonline

Thanks for posting and welcome to the community.

I am sorry for the issues you have got with the Eurosport channel. I have checked and your input levels are out on the box.

This needs a tech visit so I shall send you a PM now to book this in

Best wishes,

John_GS
Forum Team


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