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V6 box crackling

We had a new V6 box arrive on Saturday. Set up with no issues, but we have a rather annoying crackling sound coming from the box.

We have a whooshing sound to inform us that it’s on which isn’t an issue, but every few seconds we get a crackling sound which is so irritating as you can hear it over the TV.

Think the box might be faulty.

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Re: V6 box crackling

Hi without doubt phone and report it as such. Regards Micky
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Re: V6 box crackling

I would if I could speak to someone. Call centres are closed.

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Re: V6 box crackling

They are not just on restricted hours, just depends on how much you want your problem solved.
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Re: V6 box crackling

They’ve hung up on me three times.

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Re: V6 box crackling

Still waiting to speak to someone. Major issues. Loud crackling sound. Loss of channels. Broadband going down EVERY NIGHT. Never had issues like this. Wish I’d never changed from TiVo to V6!

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Re: V6 box crackling

Hi Peterov,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue you're having with your Tv box. 

 

I have taken a look on our side and I am unable to see anything that could be affecting this. 

 

I can see you have spoken with some of our agents who have attempted to help with this. 

 

Are you continuing to have issues with this?

 

^Martin

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