Virgin Media Community

[slartibartfast1]

Recently my V6 box has started to change channels when a series link programme starts. Has something changed to cause this? If so how do I stop it happening?

[japitts]

The most obvious reason is that all 6 of your recording tuners are in use when this happens, meaning there are no free tuners remaining to stay on whatever channel you're watching live.

Press "My Shows" when this happens and count the number of programmes being recorded at the top. It should be 6.

[roy247]

Been using 360 too long to remember correctly but couldn't you set programmes to switch automatically when they started ?

[japitts]

Indeed - a "record with reminder" is a facility that V6 offers and could also explain this. There's 2 reasons I suspect it's not the cause here..

1: The OP would get a "Programme blah blah" is due to start shortly" popup 5 minutes previously, they've not mentioned that.

2: A reminder needs to be consciously set up or the default set accordingly - I'd have thought the OP would therefore know.

But all that said... good point. @slartibartfast1  - this is another possibility but check for any onscreen notifications a few minutes before the channel changes.

[slartibartfast1]

It was the only programme being recorded at that time. This doesn't seem to affect all series links though as I just tried setting a new one and the channel didn't change. I'll keep an eye on it.

[japitts]

In which case monitor your recordings to see if any specific SL causes this. If memory serves me correctly, a reminder can only be set on a manual recording and not an SL. My V6 is in use at the moment and it's not an option on TV Control, but check the SL settings for a reminder being manually enabled.

[slartibartfast1]

I have never seen a popup saying a programme is about to start. I generally notice the channel has changed when I manually change the channel before the series linked programme starts and then notice that the channel has changed back again. I will pay more attention next time although I see that the programme in question (MasterChef) is not on at the same time next week.

[roy247]

Hi japitts,

You will pleased to know when you switch to 360 you can still set reminders. 🤣

Edited to say; I never use them, just watch or record !

[Roger_Gooner]

The V6 has eight tuners allowing you to simultaneously record six programmes whilst watching a seventh which had been recorded (the eighth tuner is not in use). If you are recording more than six I suggest checking the planned recordings and also suggestions (where it's not uncommon for a programme to be recorded unknown to you).

[japitts]

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@Roger_Gooner wrote:

The V6 has eight tuners allowing you to simultaneously record six programmes whilst watching a seventh which had been recorded

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For VM purposes the V6 has 6 tuners.

If you try recording more than 6 different channels simultaneously you'll get an error.