3 weeks ago
My v6 box is completely dead and need to know how to get it fixed or get a replacement one at least??
You need to call VM C/S - 150 from a Virgin phone, or 0345 4541111 from any other phone.
Follow the menu options for "I have a fault"
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I tried to ring them yesterday but then got cut off after waiting on the phone for an hour
Unfortunately yours isn't the only example of this happening recently 😞
You can try the text message service - 07533 051809, which can take a couple of days to respond, you could also wait on here for VM staff to respond - this is currently taking upto a week.
Or you can keep trying, with a healthy dose of patience.
Ive got through finally and they are going to send me a replacement box. Thanks very much for your help, much appreciated 👍👍👍
Ive just received my new v6 box and it keeps saying unable to aquire channel information. Error code s102. Then ask me to reboot and does the same thing over and over again. Any help please? Thanks
Error code help is probably as good as anywhere to start.
I have a suspicion (hope I'm wrong) that this is an alternate error to 7400, and the underlying issue is the box hasn't been activated yet.
Are you sure that both the TV (co-ax) & internet connections are both present?
I'm on phone to them now. I think they need to activate it at there end so hopefully this works. Thanks
2 weeks ago
Thank you for posting to the Community. and my apologies for the delay in response.
I am afraid I have been unable to locate your account to check how the call went and if the service was activated for you.
Was this resolved when you spoke to the team please?
Let me know and I will be happy to assist further.