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CaffeinePwrdAl
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V6 box broken - no lights just buzzes

Hi there, hoping someone from Virgin Media can help me out.

V6 box seems to have died, when I try and power it on now all you can hear is a faint mechanical buzzing from inside the box, but it doesn't boot and I get no picture or LEDs lit up.

It was on a surge protector, for power at least, but it looks like it's got fried in a thunder storm.

Would I be able to arrange for a replacement to be sent out?

Thanks

Alex

 

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CaffeinePwrdAl
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Re: V6 box broken - no lights just buzzes

Can't seem to find your call centre's number anywhere on the virgin media site - if you need me to call them, can anyone advise what number I should use?

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newapollo
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Re: V6 box broken - no lights just buzzes

Hi,

Just send  a text with a short description of the problem  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm just a normal customer here to share my knowledge, I don't work for Virgin Media.

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