Menu
Reply
Snoopdog
  • 59
  • 0
  • 3
Tuning in
2,028 Views
Message 1 of 19
Flag for a moderator

V6 box audio level very low

Last week I received a new V6 box (replacing TiVo).

The audio level is way low (vs Freeview) via HDMI on my very standard Sony TV.

When I first got a TiVo box (years ago), I had the same problem, but some smart person said change the audio output away from Dolby (as the Dobly level has to be low to allow for its extra dynamic range). That suggestion worked a treat - audio level identical to Freeview.

Now I have resurrected that same issue on the V6, and changing the audio output to PCM makes no difference.

Googling shows many people with the same problem. I suspect all people, but not all know about this or live with it. One of the posts suggests it is about 10dB down (massive), which I think sounds about right.

I feel pretty sure this is a real problem. Can't it be fixed by an "over the network" V6 software update? My TV volume is cranked up really high.

0 Kudos
Reply
jb66
  • 12.65K
  • 946
  • 1.88K
Very Insightful Person
Very Insightful Person
2,005 Views
Message 2 of 19
Flag for a moderator

Re: V6 box audio level very low

It's a compatibility bug with some tvs, it's not an issue that can be resolved by Virgin. Perhaps your TV can have a software update? 

0 Kudos
Reply
Snoopdog
  • 59
  • 0
  • 3
Tuning in
1,993 Views
Message 3 of 19
Flag for a moderator

Re: V6 box audio level very low

There was no compatibity problem with the TiVo box (once set correctly). My Sony TV came out long before the V6 box so it is the V6 box that has compatibility issues.

0 Kudos
Reply
jb66
  • 12.65K
  • 946
  • 1.88K
Very Insightful Person
Very Insightful Person
1,989 Views
Message 4 of 19
Flag for a moderator

Re: V6 box audio level very low

It's actually older tvs when connected to a 4k device thats the issue, not the v6 box

0 Kudos
Reply
Pbs
  • 6
  • 0
  • 1
Tuning in
1,898 Views
Message 5 of 19
Flag for a moderator

Re: V6 box audio level very low

Yes I agree with this statement. had the problem since upgrade to V6 box. Come on Virgin, lets get this sorted.
TonyJover
  • 111
  • 3
  • 11
Up to speed
1,893 Views
Message 6 of 19
Flag for a moderator

Re: V6 box audio level very low


@Pbs wrote:
Yes I agree with this statement. had the problem since upgrade to V6 box. Come on Virgin, lets get this sorted.

Do you too have an older TV?

0 Kudos
Reply
Kath_F
  • 31.41K
  • 1.2K
  • 2.5K
Forum Team
Forum Team
1,867 Views
Message 7 of 19
Flag for a moderator

Re: V6 box audio level very low

Hi Pbs, 

Thanks for your post and apologies to hear you are having an issue with this too. 

As mentioned above by jb66, this is an issue that is caused when an older TV is being connected to a newer 4k device. It's not a bug that we can fix. 

It's worth seeing if your TV has any software updates that it can run. 

Apologies we were unable to suggest anything more. 

Thanks,

Kath_F
Forum Team




New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Snoopdog
  • 59
  • 0
  • 3
Tuning in
1,863 Views
Message 8 of 19
Flag for a moderator

Re: V6 box audio level very low

I think the real answer is that it is a design error in the V6 box; but sadly not one that can be fixed by a over the netrwork update.

Even if Kath's answer were true, an option for louder audio could have been put in during the the design stage.

Now I get blasted by the boot-up audio from my very standard Sony TV, before the V6 box takes over.

Very poor!

WoahWoahUser
  • 78
  • 4
  • 7
Dialled in
1,954 Views
Message 9 of 19
Flag for a moderator

Why is the V6 so quiet?

This has been a problem for years, but I just want to know why the V6 box is so quiet compared to any other device, especially in HD. It’s always confused me and there doesn’t seem to be an obvious reason why. Does anyone know?

0 Kudos
Reply
ozsat
  • 4.76K
  • 328
  • 917
Superstar
1,944 Views
Message 10 of 19
Flag for a moderator

Re: Why is the V6 so quiet?

What have you got the V6 audio setting set to?

And what are you listening on? a tv or via an amp


@WoahWoahUser wrote:

This has been a problem for years, but I just want to know why the V6 box is so quiet compared to any other device, especially in HD. It’s always confused me and there doesn’t seem to be an obvious reason why. Does anyone know?


 

==================================
1.2Gb/55Mb in Area 31