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Snoopdog
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V6 box audio level very low

Last week I received a new V6 box (replacing TiVo).

The audio level is way low (vs Freeview) via HDMI on my very standard Sony TV.

When I first got a TiVo box (years ago), I had the same problem, but some smart person said change the audio output away from Dolby (as the Dobly level has to be low to allow for its extra dynamic range). That suggestion worked a treat - audio level identical to Freeview.

Now I have resurrected that same issue on the V6, and changing the audio output to PCM makes no difference.

Googling shows many people with the same problem. I suspect all people, but not all know about this or live with it. One of the posts suggests it is about 10dB down (massive), which I think sounds about right.

I feel pretty sure this is a real problem. Can't it be fixed by an "over the network" V6 software update? My TV volume is cranked up really high.

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jb66
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Re: V6 box audio level very low

It's a compatibility bug with some tvs, it's not an issue that can be resolved by Virgin. Perhaps your TV can have a software update? 

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Snoopdog
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Re: V6 box audio level very low

There was no compatibity problem with the TiVo box (once set correctly). My Sony TV came out long before the V6 box so it is the V6 box that has compatibility issues.

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jb66
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Re: V6 box audio level very low

It's actually older tvs when connected to a 4k device thats the issue, not the v6 box

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