Welcome to the Community and thank you for posting.
I’m sorry to hear you are experiencing some issues with the TV service at the moment.
I've located your account using your forum details and can see that you have called in recently. I hope that this means everything is resolved for you now? If not come back to me and let me know, i'll take another look at it for you.
I have the exact same fault. The fault line want me to wait another hour or so before I report again as they are sending a signal to it. I doubt that will work though. I would prefer to go and collect a box from a local engineer myself rather than wait days for a delivery slot. Maybe this could be an option in the future?