Menu
Reply
Pieman1972
  • 58
  • 0
  • 2
On our wavelength
1,312 Views
Message 1 of 6
Flag for a moderator

V6 box - Green Screen

Evening all.

Whilst watching the football on Prime App via TV I noticed the V6 box had started flashing orange....

Later switched over to it and noticed a "downloading" image... The box reboots and go through the normal startup ...at some poi t I get a screen saying that this DVR has an issue and needs 3 hours to fix........

I've left it for now to do it's stuff .....but is it £-£+?

 

 

0 Kudos
Reply
Roger_Gooner
  • 8.29K
  • 539
  • 1.56K
Alessandro Volta
1,306 Views
Message 2 of 6
Flag for a moderator

Re: V6 box - Green Screen

It's probably the hard drive failing. As all equipment is owned by VM report this fault and you'll get a replacement box at no cost.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
0 Kudos
Reply
japitts
  • 19.2K
  • 2.48K
  • 4.4K
Very Insightful Person
Very Insightful Person
1,274 Views
Message 3 of 6
Flag for a moderator

Re: V6 box - Green Screen


@Pieman1972 wrote:

Later switched over to it and noticed a "downloading" image... The box reboots and go through the normal startup ...at some poi t I get a screen saying that this DVR has an issue and needs 3 hours to fix........


If you have the green "DVR has dectected an error" warning message, this means your box's hard drive has failed and it will need replacing.

There is no charge for this if you have a current VM subscription, servicing and repairs are free. You can either call in to report this - 150 from a VM phoone or 0345 4541111 from any other phone, or wait here for a couple of days and a VM staffer should respond.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Gareth_L
  • 10.75K
  • 600
  • 1.19K
Forum Team
Forum Team
1,227 Views
Message 4 of 6
Flag for a moderator

Re: V6 box - Green Screen

Hi Pieman1972

Thanks for your post 

Sorry about the green screen 

I can see you have arranged for a Service Call to swap the box over 

Can you please let us know how the visit goes 

Gareth_L

0 Kudos
Reply
Pieman1972
  • 58
  • 0
  • 2
On our wavelength
1,168 Views
Message 5 of 6
Flag for a moderator

Re: V6 box - Green Screen

Hi there - engineer came on Thursday afternoon.....box swapped straight away, he was saying he's having quite a few of these now.......I wonder if we are now seeing the end of useful life of the hard drives????

All good now 🙂
0 Kudos
Reply
Roger_Gooner
  • 8.29K
  • 539
  • 1.56K
Alessandro Volta
1,160 Views
Message 6 of 6
Flag for a moderator

Re: V6 box - Green Screen

Hard drives are very reliable. What will end the use of them is the inexorable move towards streaming, for an example look no further than Sky Glass.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
0 Kudos
Reply