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V6 box DVR screen

Mati2931
Joining in

on ‎15-12-2023 17:45

Hi i got problem my v6 box stack on green screen dvr problem

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

on ‎16-12-2023 09:36

The green "DVR has detected an error" message indicates hard drive failure. You should report this fault via the usual means, a tech visit should be arranged and your V6 will be replaced.

If you don't mind waiting a few days, VM staff often respond on this forum instead.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Daniel_Et
Forum Team
Forum Team

on ‎18-12-2023 10:32

Hi @Mati2931 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. 

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Thank you for your support @japitts 👍

Regards,
Daniel

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