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hermeneut
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V6 and Harmony Elite. Working last night, not working this morning

When I got up this morning the V6 had crashed.  A re-boot later and the Harmony is no longer about to control it.  Unless there was an overnight software update, I can’t see why. The Harmony hub is registering button presses (and has already been rebooted) but to no avail.  This seems to be an issue with the V6.

Any ideas, folks?

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Roger_Gooner
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Re: V6 and Harmony Elite. Working last night, not working this morning

Is the V6 remote still working?

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Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
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hermeneut
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Re: V6 and Harmony Elite. Working last night, not working this morning

Yes, and it responds to its own remote. 

I’ve now reset the Harmony hub to factory settings, to no avail. Even manually training the Harmony with the V6 remote won’t work. 

Every other input to the hub works: av receiver, tv, etc. 

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Katie_WT
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Re: V6 and Harmony Elite. Working last night, not working this morning

Hi there @hermeneut

 

You mention Harmony - can you confirm if you are based in Eire? 

 

We can only assist with Virgin Media UK accounts here - I am sorry. 

 

They currently don't have a Community but you can find all their contact methods on their webpage

 

Virgin Media Ireland - Contact Us

 

Hope that helps. 

Katie - Forum Team


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hermeneut
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Re: V6 and Harmony Elite. Working last night, not working this morning

The Harmony Elite is a universal remote control produced by Logitech.  Virgin Media provides Logitech with the codes necessary to operate the V6 box, which it did, flawlessly, until Sunday morning.

I have posted on the relevant Logitech forum seeking assistance.  The purpose of my post on the VM forum was: 1) to enquire whether a software update may have been applied on Saturday night, which killed compatibility; 2) to record that the V6 box had crashed, breaking previously working functionality. The V6 software continues to be highly unstable.

If you can advise on anything from VM's side that might have killed compatibility with this device, it would be helpful.

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dannylau
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Re: V6 and Harmony Elite. Working last night, not working this morning

I have a harmony remote and it all works fine, I'm currently testing some box updates from tivo for the V6 and none of them have affected the remote operation 

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hermeneut
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Re: V6 and Harmony Elite. Working last night, not working this morning

That's good to know.

It's either my specific V6 or the remote; but the remote otherwise works with everything else.

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dannylau
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Re: V6 and Harmony Elite. Working last night, not working this morning

perhaps the IR receiver has died in the V6

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hermeneut
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Re: V6 and Harmony Elite. Working last night, not working this morning

Hmmm.  Interesting.  Any way to check this?  The V6 remote uses wifi, doesn't it?

 

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dannylau
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Re: V6 and Harmony Elite. Working last night, not working this morning

It does if it's paired, otherwise it uses ir

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