Our V6 box has been happily connected to the 5GHz band of our router since we got it in February until the other night when for whatever reason it fell off the network. Now it will only connect at 2.4GHz. If I try and connet at 5 and enter the password it just sits for a few minutes and then says there is a problem try again.
No matter what I do, including reboots of everything, it will only connect at 2.4. They have different network names.I have even tried turning off the 2.4Ghz at the router but then the V6 just wouldnt connect to anything until I turned it back on again and then it automatically connected to the 2.4Ghz. How do I get it to forget the 2.4Ghz network?
Yeah. No other devices have issues connecting to 5Ghz just the V6. I did have an issue when we first got it in that it took several attempts bug it eventually connected and was fine til the other night
I do not want to reset the box since, as you say, I will lose all my recordings. Box, hub & router have all been restarted but i still cant get it connected to 5ghz
Odd thing is that the V6 finds the 2.4Ghz on channel 11 which is correct. However no matter what channel I set the 5Ghz to on the router the V6 claims it is on channel 42. There is no channel 42 in the 5Ghz band!
Thank you for taking the time to get back to us on this.
Can any other devices see the 5Ghz network?
I see Rose advised of a pin hole reset of the Hub to put this back to factory settings and this means you will have to split the networks so you can see both the 2.4Ghz and 5Ghz networks. This will also require your devices to be reconnected to the networks again. Have you managed to try this yet to see if this helps?
I am using the hub in modem mode. There is nothing wrong with my router and everything else that can connect at 5g connects and works just fine. It is just the V6 box that now wont, having been connected at 5g fine for 3+ months. it can see the 5g network but when i enter the password it just wont connect.