Virgin Media Community

[DS1234]

New V6 box, no apps or games,  no search and discover, no catch up, red button and no help function.

V210, C501 and A01 codes. I was advised by VM there was an area fault but that seems to be cleared, neighnours not having these issues. Any help??

Thanks in advance

[rickmac01]

Try this........

On remote press home

Go down to help and settings

Select clear or reset TiVo box

Reset the TiVo box (option 1)

When box restarts.........

Press home

Goto help and settings

Select settings

goto network

click on connect to Virgin Media Service now

Hopefully that will solve the problem

[DS1234]

Thanks for your reply,

I've tried what you suggested to no avail. Trying to get through to VM with no success.

[Gareth_L]

Hello DS1234,

Sorry to hear you are having an issue with your Tv service 
Is this still happening if so, I have booked the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the faults has gone 
Can you please let me know how the visit goes 
Gareth_L

[DS1234]

Hi Gareth,

Thanks for your help.

An engineer visit will be great, I've just had the text confirming it, thank you.

I will keep you updated.

[Gareth_L · Accepted solution]

Hi DS1234

Looking forward to the outcome 

Gareth_L

[DS1234]

Me too!

[DS1234]

Hi,

VM engineer called today, he replaced the  V6 box and a splitter outside.