Virgin Media Community

[simonwday]

Ordered an upgrade to a V6 box a few weeks back and was told that it would be delivered by June 11.

It wasn't, and when I search through my email I can find no record of any confirmation, or the original email offer. 

Can anyone from Virgin TV confirm whether this box is on its way, or not?

[Pandora2]

I also ordered a V6 box a couple of weeks ago and selected delivery date of 17th June.  However, I haven't had an email confirming this so does that mean I won't get it?

[simonwday]

I've just re-ordered the V6 Upgrade with a new delivery date of June 22. There's a clause on the confirmation page that reads:

'We'll send you an email confirming your delivery date within 7 days. If there's a delay it just means it's taking us a little longer to process because there's some outstanding activity on your account.'

So I'm guessing I never received a confirmation email.

And have very little hope of getting the upgrade!

I tried using the Live Chat but it's a BOT and can't actually answer anything. Resorting to phoning.

[simonwday]

That's it. I'm done. I'm leaving. Been on the phone since my last post. 

[Emily_G]

Thank you for your post Simonwday.

Can we please confirm if this is a free replacement due to having a legacy box?

If so and there's any issues I'll pop you over a private message if you still require some assistance please respond to this.

Thank you, Emily.

[simonwday]

Too late. I've cancelled my service.

[Emily_G]

No problem, we wish you the best of luck with your new provider.

Thanks, Emily.

[deans6571]

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@simonwday wrote:

Too late. I've cancelled my service.

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...jeez - in case you haven't noticed, the country has been on lock-down for the past 3-4 months. How the hell do you expect VM to fullfill orders on time during this period????

🙄🙄

Here's a bit of advice : Bye then - shut the door on your way out......

😆