V6 Tv box will not startup and making noise.

[StuartBailey]

My Main V6 tv box will not boot up. Gets to the welcome screen and starts making a strange beeping noise, screen then goes blank. Tried reset a few times with no joy. The other old tivo box upstairs still Ok as are all other services. Please advise.

[japitts]

Any TV box that won't startup has a fault, and should be reported accordingly. Furthermore, a beeping noise is likely to indicate hard drive failure.

You have two options for reporting this fault: Call in on 150 from a VM phone of 0345 4541111 from any other phone. Or alternatively wait on this forum and a VM staff member should pick this thread up in a couple of days - response times may vary this weekend.

[Paul_DN]

Hi Stuart,

Thank you for reaching out to us in our community and welcome back, sorry to see your V6 box has been facing issues with a noise and not getting past starting up.

So I can help further and get this replaced or a technician if required, I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

[Paul_DN]

Hi Stuart,

Thanks for coming back to me via private message to confirm your information. 
I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here, once you log in scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.
Just to confirm, there will be no charge for this visit unless:
The technician diagnoses the faults as not being caused by our network/equipment
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed. 
Lets us know how the appointment goes.
Regards
Paul.

[StuartBailey]

Hi Paul,

Engineer came today,  V6 box has been replaced. Everything working OK now.

thanks for your help

best regards

Stuart Bailey