Virgin Media Community

[laurakelly1989]

For the last few weeks my tivo will turn itself off and take a few hours to boot up again and even switching off when I'm watching the TV, I have has a new v6 installed yesterday as I had the green dvr error screen and its happening with this new box also can anyone help please

[laurakelly1989]

 

[laurakelly1989]

 

[laurakelly1989]

Those 2 images are from today, once when it was booting for 3 hours amd this is the brand new replacement v6 box, thanks 

[japitts]

Sounds like a faulty box to me - the occasional overnight reboot is perfectly normal, perhaps the odd lockup - but nothing more than that. Oh, and a reboot should take perhaps 5-10 minutes - anything more than that and it's clearly not well.

Either call into report it immediately, or wait here a couple of days for staff to pickup.

Edited to add: rather than make repeated short posts, you have a short time after posting to edit your posts by choosing "post options" in the top-right corner, and "edit post" - that saves several replies to yourself 😉

[laurakelly1989]

Thanks for the reply and info haha but also this is the 2nd box now was literally installed on Tuesday, so you think it's likely to have the same issue?

[keithse]

When you got your replacement V6 did they also replace the power supply/lead at the same time?

If not, perhaps the problem could lie in the power supply? (or even in the wall socket itself, although unlikely)

Keith

[laurakelly1989]

That's a thought, I'm not sure if it was replaced or not its my grandad who is having the issues I will check that with him also, he is still having the same issues today so I'm going to pop down and have a look at the set up