I had my Virgin Tv service discontinued over 3 years ago. but use apps on a smart TV and/or Amazon 4k HD Firestick. On 'My Media' there is an offer to double my broadband speed and add the lowest Tv package for a very modest increase in price, such that I'm tempted. I noticed on the V6 set-top that it had to be within 3 metres of the router. My router (Superhub3) is upstairs at the back of the house and the Tv is downstairs at the front. My PC is next to the router and is not wifi enabled so the router isn't going to be moved. I contacted a chat agent, explained the situation and asked if the V6 to router connection could be by wifi. Told 'No, must be by wire to give reliable connection'. I thought maybe the V6 was not wifi capable. I then found a V6 spec (Virgin website) that stated V6 was dual-band wifi capable. Checked the community pages and saw other people had in-deed enabled their V6 wifi.
Originally my set-up was router bridged to a second router but found it becoming increasingly unreliable. My present set-up is router in modem mode, connected to 3-node mesh network. Each node has two ethernet ports. One of the nodes is next to the Tv. The Tv is wired to the node and the Firestick connected to the same node by wifi. The configuration delivers4k quality content from Youtube and Prime Video.
Again. contacted chat agent... can I connect V6 to ethernet on the node. (And yes, I realise there is still a wifi element in the circuit) but, as stated, the network is very stable delivering 4k quality content). Again, told 'No, must be to the router'.
I would have thought that it would be an internet connection that was critical for the V6 to function rather than a connection to the router.
Can some techy person explain why the router connection is so important?
If it is, then Virgin will never sell me a TV package. I'm not moving the router and I don't want 100ft of ethernet cable going round/through the house. If I decide to have a Tv service in the future and another supplier can offer broadband good enough to provide 4k TV content, then sadly after many, many years Virgin Media will be history.
Hi, again thanks for the quick reply. I'll give it some thought, I've usually found the engineers are good. I have a network monitoring device that shows the mesh delivers a strong and stable signal (I watch 4k content) between the nodes and I would connect the V6 by ethernet to the node.
Again, thanks for your help, it's much appreciated.
Understand what you're saying. Always do lots of research, just wanting Virginia Media to know about I think about their activation fee. Recently, a neighbour has sky phone, TV and broadband. They decided they would get rid of the TV part. I did a little research and pointed out that they could have phone, TV and a better broadband with Virgin and with a new customer introductory offer could save OVER £700 on their present annual cost. They spoke to a few other friends and decided against the offer, stating I was the only one recommending Virgin. I'm now starting to think along the same lines.