I have tried to reset my remote using the instructions you give but it still doesn't work. Can you contact me to send me a new one
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I'm sorry to see you are having problems with your remote.
There is an abundance of help here for setting up the remotes TV Remotes
Whilst you are having these issues you could use the TV Control app TV Control
You can order a new remote via the following methods
You could try the text messaging service.
Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.
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