My V6 remote Bluetooth is intermittent but mostly not working. It is ok on IR, but I now need to use the Bluetooth function as the V6 box is no longer in the line of sight. Still only 3-4 meters distance from remote to box thought. Ive put new batteries in but still can’t connect satisfactorily.
The operational characteristics are shockingly poor. Please help!
Welcome to our Community and for your post - I was sorry to hear that you're having some issues with the Bluetooth functionality of your V6 remote control; it is rather an odd one that it just stops working. I've had mine years now and it's not had this issue - even after changing batteries.
When you advise that the issue returns after you have paired it, do you mean it reverts back to just IR or does it not work at all?
I have located your account from your Forum information and as such have arranged for a new remote to be posted out; we'll check a new remote first and if the issue continues, it may be the box at fault. You should get your new remote in around 5 days or so; it's just posted by Royal Mail and will fit through your letter box 🙂
I am sorry about this, has this all been resolved for you? I will pop you over a private message and can take a look for you and if you would like to raise a complaint or if you already have one open we can get you a resolution.