V6 Remote won't Pair fully - won't control volume or mute
13-01-202119:28 - edited 13-01-202119:29
Evening All, I'm trying to fix an issue with my Mum's V6 Virgin Box. We've just received the third replacement remote for this box. The first stopped controlling the channels and the second stopped controlling the sound.
I thought ordering the replacement would be easy, but it's not going that way. I followed the instructions to pair on the provided leaflet (holding the - button then the Info button) and had no luck. I discovered the batteries sent with the remote were dead.
I replaced the batteries and went to Settings/ Devices/ Remote Pairing. I unpaired all other remotes and followed the instructions on the new one.
I'm not getting the green LED or the beeping but it appeared to be working okay. We've just tried to turn the volume up and it's not working. It also won't control the mute.
I assume there isn't an issue with the remote? Is there something I am doing wrong?