Have you tried a different browser, or cleared the cache and cookies on the one you are using?
You could also try using an incognito window.
Dave
I don't work for Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
I have tried on three browsers, Chrome (usual browser), Firefox and Edge. The latter two I have never used so cache etc should be clear for virginmedia.
Just tried an incognito browser, still no luck I'm afraid.
Please try that link and also from the same page you can download the TV Control app which you can use as a temporary solution until you receive a replacement.
Whether or not that works please pop back and let us know as a member of the Forum Team should pick this up for you in a day or two if not resolved.
Dave
I don't work for Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
If you don't fancy ringing VM (and frankly who would blame you), you could wait for a forum mod to reply and see if they can arrange for one to be sent out - usually takes a day or 2 for them to answer - but they may just tell you that you will have to call VM. 😞
