I'm new here but my remote has stopped working.
I've tried new batteries and the repairing but still not working.
I've been on hold for ages but not sure what dept I need.
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Thanks for your help, if I can get through I was on hold for 30 minutes.
You could try the text messaging service.
Just send a text with a description of new remote to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.
In the meantime you could download the TV Control app to use.