We switched to virgin media a few weeks ago. Already one of our remotes has stopped working. It doesn't control the V6 box or the TV.
I've tried changing the batteries, still doesn't work.
I've tried repairing with the box, still doesn't work.
Tried turning the box on and off (power source). Tried rebooting the box (holding the standby button).
We tried the helpline, they said they were going to push through some signal, still doesn't work.
Call back to the helpline to follow up has led to being on hold for over an hour (not exactly a great welcome).
Any other ideas?
Good Afternoon Acker79,
Thanks for your post and very warm welcome to our Community Forums!
Sorry to see we've not got off to the best of starts.
Have you been able to order a new remote control from Virgin Media or are you still seeking assistance?
I'm happy take this on board if you still require help, just drop me a response and I'll take it to PM.
Thanks David, we finally managed to get through to someone today and they are sending a replacement remote.
If you need any further assistance do feel to come back to us and we'd be happy to help
Enjoy your weekend