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Message 21 of 24
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Re: V6 Remote Not Working

Hi

my virgin v6 remote control has stopped working , I have rebooted and changed the batteries but still no good 

 

could you please send me a replacement one

thanks

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Message 22 of 24
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Re: V6 Remote Not Working

Hi

my virgin v6 remote control has stopped working , I have rebooted and changed batteries but still no good.

can I have a replacement one please xx

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Message 23 of 24
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Re: V6 Remote Not Working

Hi Becky3,

 

Thanks for getting in touch, I'm sorry that you've been having trouble with your remote. I'm afraid we're unable to order replacement remotes via this forum at present.

 

In order to request a new one, please give us a call on 151 / 03454541111 at your earliest convenience. For the time being, you're welcome to download the TV Control app to use as a remote.

 

Thanks,

Rachael

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Message 24 of 24
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Re: V6 Remote Not Working

I found the mobile app drains the battery badly.

good luck waiting for assistance and trying to get through to the relevant party.

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