Hi Can anyone advise how I get a new Remote for my V6 Set top Box my remote has just stopped working I have changed the batteries but it hasn't solved the problem I have been onto Virgin Media several times but I am getting nowhere fast please help.
Thanks for coming back and letting us know you have now received the new remote control.
I have added a link (here) for the remote control set up just in case you need it 🙂
If you have any further issues you know where to find me.
In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.
My remote stopped working and did not work after changing the batteries with new ones..it still worked my TV volume though..I could not access the home functions to re-pair it.... So I downloaded the Virgin media remote app and used that to gain access to the home section and then settings and to pair my remote again, and Is now fully working again.
I've had my V6 box for about 3 days and noticed this phenomenon already.
I bought a second remote and paired it. Both were working, then one didn't for no apparent reason. Looking up the subject on here, I found someone mentioned a Bluetooth device nearby. Turned off my iPhone BT and lo and behold both remotes are working correctly.
Now whether this is just coincidence, I won't know, but I will be vigilant.