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Ben1972
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V6 Rebooting and making whirring noise

NOt a question but posting on here to try and get help. but its very frustrating and an example of poor customer service.

Pretty sure my V6 Harddrive is broken. Spent an hour on the phone with support but becuase they can't identify the error (in other words my explaination and even holding the phone to the drive so support could hear the noise) they would not order a new box. Can't do anything until MOnday. No one can speak to me tomorrow.

Support shoudl be provided on a Saturday.

i have defended Virgin in the past but LIberty Global need to spend some money on teh CS team. 

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newapollo
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Re: V6 Rebooting and making whirring noise

Hi Ben1972,

If the V6 keeps rebooting it may well be a hard drive issue, however irrespective of the reason it shouldn't keep rebooting.

The Faults Team do work Saturdays, so you shouldn't need to wait until Monday to give them another call.

When calling Faults hopefully the system will recognise that you've already been in touch and place you into a queue for an agent to pick up.

If not and you get the automated response asking you to press 1 for the link to online support etc, ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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japitts
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Re: V6 Rebooting and making whirring noise

From the sounds of it, you just got an agent having an off-day and calling back in should elicit the correct answer, most likely a tech visit.

Faults C/S are available 7days a week and I think you've just been unlucky.

If you still get no joy after trying again, post back and we can escalate this to the VM Forum staff to respond quicker than they would otherwise.

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Ben1972
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Re: V6 Rebooting and making whirring noise

Thanks - indeed Japitts you are correct, I got unlucky. Called this morning and booked an engineer visit.

Thank you for the response

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Hayley_S
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Re: V6 Rebooting and making whirring noise

Hello @Ben1972.

 

Thank you for posting on our community page, hope you are well.

 

I am sorry to see that you have been having issues with your Hub.

 

I can see you have booked an engineer, please let us know how this goes.

 

Look forward to your response.

Hayley
Forum Team



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