I have had issues with one of the three V6 boxes in the house, mainly the main one in the lounge, the other two appear to be working well.
I have reported on two occasions now that the V6 box in the lounge keeps freezing on watching recorded material and has done for some 6 months now. The box has now resorted to restarting/rebooting randomly at all hours of the day and night with no warning whilst watching a live TV station as well as freezing during play back. More annoyingly, football 😊
Is it now time for a replacement box to be sent to me? And how do I arrange this?
Thanks for your post and apologies to hear that you are having an issue with your V6 box.
Taking a look at the account, some of the levels could do with adjusting. I would like to arrange for an engineer to come to take a look at this for you. I just need to confirm the address to ensure we are booking the visit on the correct account.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
I have booked you in for the next available appointment. We cannot confirm the appointment time slot, so to view this please sign in to My Virgin Media here: My VM Just go to My Account > Track your orders.
If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link.