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V6 POWER SOCKET DAMAGED - HOW TO GET REPLACEMENT BOX?

One of my two V6 boxes has developed a fault – it’s dead – and on inspection I think the power socket is damaged. Not sure how it’s happened as it’s just been sat on the same shelf for two or three years.

I’ve tried reporting it on the phone (on hold for an hour with no response) and also by the messaging service, also without success.

How do I go about getting an engineer out to replace it?

 

Hope you can help!

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