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V6 - Other Box showing

Yesterday I had a V6 box changed by a virgin engineer as the hard drive had failed.

I only had virgin recently sent to me to install myself and have only just got round to installing my upstairs box. 

Unfortunately I cannot see the 'other box' options in my shows.

I appreciate I've only set this up today so was wondering is there a bit of time need before the boxes 'see' each other. Or would the new box I had installed yesterday have some different settings?

Hope all that makes sense. 

Thanks in advance for your responses. 

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Re: V6 - Other Box showing

Hi Leedh1985, 

Thanks for your post and welcome to our community. 

I'm really sorry you've had some issues with the older box showing and for the delay in getting back in touch. 

I did try and have a little look at the back end of things to ensure everything is showing correctly from here, but I've been unable to locate your account. 

Can I ask if this has sorted itself out since your post?

If not then please let us know and we'll be able to assist further. 

Emma_C - Forum Team
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