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Mthomas1973
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V6 Orange light

Hi. 
I have read other posts but not sure I have seen a solution being what I have already tried. 
my V6 box won’t come on, it gets as far as an orange light but no further. I have unplugged it, turned it off and on again but no joy. 
Can anyone help me please? 

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newapollo
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Re: V6 Orange light

Hi Mthomas1973,

Have you looked at Check service status at the top of the page in case a local outage is showing?

You can also a run a test on your equipment from there.

An amber (orange) light to the left of the Virgin Media logo (solid or blinking) means you don’t have full network connectivity.

To ensure your V6 is connected to the hub  go into Help & Settings > Settings > Network > Connect To The Virgin Media Service.

Make sure the test doesn't fail. After it has completed the test, perform a restart by going Help & Settings > Clear or Restart TiVo Box > Restart. 

If that all fails then you either need to wait for a Forum Staff member to pick up your post or contact VM TV Faults

Just send  a text with a description of TV Faults  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Mthomas1973
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Re: V6 Orange light

Thank you for your quick response. The light is to the right of the virgin media logo and I can’t get into the TV menus for network stuff. 
I will try the text message suggestion — thank you. 

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newapollo
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Re: V6 Orange light

Sorry, I meant to the right of the logo

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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Ryan_N
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Re: V6 Orange light

Hi Mthomas1973, 

 

Thank you for your post and welcome to the forums. 

 

I appreciate you was able to follow @newapollo advice here. How is everything at the moment - have you spoken with the team since? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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