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V6 On demand keeps freezing

My live TV is fine. All on demand playbacks freeze so are unwatchable. I've tried resetting the box and my broadband is fine.

 

 

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Re: V6 On demand keeps freezing

Hi Wendy739,

 

Welcome to our forums and thank you for reaching out with your concerns. I'm sorry that you've been experiencing on demand issues.

 

Taking a look at the backend of your services, I can see that the downstream power levels entering your property are considerably lower than they should be. This is likely the cause of the problems you've described and would probably need an engineer visit to resolve.

 

In the meantime, have you ensured that all connections to and from all your equipment are tight and secure? Loose cables can sometimes cause service issues such as this.

 

I'll send you a private message to clear account security so we can discuss the account in detail. Please head to the purple envelope in the top right corner to respond.

 

Thanks,

Rachael

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