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AdrianMcquillan
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V6 Netflix freezing on Search

For a few weeks when entering Netflix via apps, it will open and allow a scroll of the main landing page to select a program. However when I navigate over and up to the search tab it freezes and won’t allow me to enter any text and also won’t allow me to back out into the main landing page. 

I have forced a box reset via help menu.
Also repaired remote. 
Does same via mobile remote app. 


Any ideas to restore search? Is it a box or Netflix issue? 

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TravisPerkins
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Re: V6 Netflix freezing on Search

Same issue here, everytime I try to use the search tab on netflix via v6 box it freezes and I have to reset the box. Pretty sure it is a virgin issue as netflix app is working fine on other devices in my home.

Hoping someone with a solution to this issue answers soon. 

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japitts
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Message 3 of 7
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Re: V6 Netflix freezing on Search

@AdrianMcquillanAre you using TiVo or V6? Check here if you're not sure

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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AdrianMcquillan
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Re: V6 Netflix freezing on Search

Hi it is the V6 box 

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ryan180680
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Message 5 of 7
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Re: V6 Netflix freezing on Search

Yes having the exact same issue on all 3 v6 boxes. It works fine if you access the app via smart TV however. So it definitely seems like an issue with the app on the v6

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stuorr
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Re: V6 Netflix freezing on Search

I am also getting this issue, seems there's no update in sight. Obviously you can search via the main v6 menu but thats not the point

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AdrianMcquillan
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Re: V6 Netflix freezing on Search

Seems to have resolved itself today 27 Nov 2020. Here’s hoping it stays that way 

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