on 27-12-2021 23:39
Every time I put my box on standby it keeps turning itself back on I don’t touch anything on the remote and the remote has been unpaired and paired plus my remote sits on a shelf with nothing on it at all I have also replaced the batteries. Can anyone help? Thanks
on 28-12-2021 09:50
When you say "it turns back on", do you mean it comes out of standby? Or the HDD remains spun-up - this could be a scheduled recording.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 30-12-2021 11:22
Sorry you're having some issues with your V6 @jhmc93.
When it turns back on are you using any other remotes at the time? Kind of spooky :S.
Have you got the box to read infrared - If you hold down TV and clear together until the remote flashes then press thumbs down 3 times then ok it will reset the remote to infrared.
Let me know how you get on.
on 14-01-2022 22:33
This has just happened again. The V6 shows like an orange/amber light and starting up on the screen…, from what it looks like it keeps rebooting
on 14-01-2022 22:41
If the box is restarting, it has a fault.
150 from a VM phone, 0345 4541111 from any other phone - or wait around for VM staff to pickup.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 17-01-2022 09:10
I'm so sorry to hear this @jhmc93
I'll send you a PM now so we can take a closer look into what's happening.
Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
Thank you!