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jhmc93
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V6 Keeps auto turning on

Every time I put my box on standby it keeps turning itself back on I don’t touch anything on the remote and the remote has been unpaired and paired plus my remote sits on a shelf with nothing on it at all I have also replaced the batteries. Can anyone help? Thanks

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japitts
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Re: V6 Keeps auto turning on

When you say "it turns back on", do you mean it comes out of standby? Or the HDD remains spun-up - this could be a scheduled recording.

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Carley_S
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Re: V6 Keeps auto turning on

Sorry you're having some issues with your V6 @jhmc93.

 

When it turns back on are you using any other remotes at the time? Kind of spooky :S.

Have you got the box to read infrared - If you hold down TV and clear together until the remote flashes then press thumbs down 3 times then ok it will reset the remote to infrared. 

Let me know how you get on. 

Carley - Forum Team


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jhmc93
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Re: V6 Keeps auto turning on

This has just happened again. The V6 shows like an orange/amber light and starting up on the screen…, from what it looks like it keeps rebooting 

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japitts
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Message 5 of 6
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Re: V6 Keeps auto turning on

If the box is restarting, it has a fault.

150 from a VM phone, 0345 4541111 from any other phone - or wait around for VM staff to pickup.

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Ashleigh_C
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Re: V6 Keeps auto turning on

I'm so sorry to hear this @jhmc93

 

I'll send you a PM now so we can take a closer look into what's happening.

 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

 

Thank you! 

Ash_C
Forum Team



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