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lincsguy
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V6 Issue

Hi

I recently had a replacement V6 Box, when recording or i rewind a show the picture is freezing also bad pixelation!

The V6 Box is hardwired from the Virgin superhub, this is happening on all channels.

Can anyone help?

Thank You

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japitts
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Re: V6 Issue

You've not said, but I'm presuming that live TV and also OnDemand is ok?

If so, it would suggest your box has hard drive problems. Those will only get progressively worse over time, so I'd suggest calling into faults-C/S and reporting it. The box will probably need replacing.

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lincsguy
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Re: V6 Issue

Thanks for your reply, I would agree it would be the hard drive!

Probably a reconditioned V6 they have sent as a replacement last month!

Good luck with calling faults-C/S was waiting 55 mins after ringing and they cut me off! Now 45 mins and holding!

Everyones safety and wellbeing comes first! But this Covid-19 excuse is wearing thin we have had Covid since March 2020 and those companies have had time to get something in place and return to a near normal service. 

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