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hingus2000
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V6 Crashes when Exiting Netflix, iPlayer etc

Hi all

Had a really annoying issue with our V6 in the last month or two. When exiting an application (iPlayer, Netflix or Prime), the box crashes. The screen goes black and it doesn’t come back without a hard reboot.

At first I thought this was being triggered by pressing ‘Home’ or ‘Guide’ and therefore interrupting the application, however it seems to also be crashing when exiting the application properly (e.g. pressing Backup and confirming the exit on iPlayer).

Has anyone else had similar?

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John_GS
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Re: V6 Crashes when Exiting Netflix, iPlayer etc

Hi hingus2000

 

Thanks for posting and apologies for the delayed reply. I am also sorry for the V6 issues. I've checked the systems today and both boxes are seemingly turned off so not able to run diagnostics. Please let me know when both are turned on so I can run the tests from here 🙂

 

Kind regards,

John_GS
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hingus2000
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Re: V6 Crashes when Exiting Netflix, iPlayer etc

Thanks. I’ve now turned both boxes on.

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John_GS
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Re: V6 Crashes when Exiting Netflix, iPlayer etc

Thanks, some of the upstream levels are far too high from checking. It needs an engineer visit. I'll PM you now to arrange.

 

Kind regards,

John_GS
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Gavin75
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Re: V6 Crashes when Exiting Netflix, iPlayer etc

Hi,

I am experiencing the exact same problem as the original poster stated.

I am a new customer, I received my self installation kit yesterday, it's all set up.

When I exit an app the V6 box crashes, it has done it several times now.

Please can you help in regards to this.

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Eeeps
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Re: V6 Crashes when Exiting Netflix, iPlayer etc

Can you post your software version. This can be found under Help &Settings->System Info->System Info

Also can you post your Video out settings from the V6?
When you exit these app the format gets switched which causes a brief blank screen on my HD tv.

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