I ordered this box 2 months ago. I ended up having to contact you to chase it up. I was then given a date of the 16th May when A self install pack was supposed to be delivered. This day came and went, I contacted you again by webchat and was told there is a pandemic, to which i replied, I know there is but WHY give me a date if you cannot promise this, the helper basically said that's all i can do and left it at that I would like to know when it will be delivered. Its not as if an engineer has to come into my home, it can be sent safely by courier.
Ok so instead of just sending me out the box i already asked for you add an addtional box to my accoutn charging me twice for a box i have nEVER received i am getting fed up of this now. I would ring up and complain if i could. Take off the charge for the addiontal box, i dont want an addtional box i just want the one v6 box i was charged for 2 months ago.