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Danny-M8
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V6 Box won’t connect to apps or on demand

Hi My V6 Box won’t load any apps or any programs on demand 

can someone help?

I have reset the box by cutting power at the mains and have checked all

network connections (they are ok) have checked and done a Test on my equipment via the app (all ok)

it is doing a port check so couldn’t check this 

please advise 

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japitts
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Re: V6 Box won’t connect to apps or on demand

The port check is at best unreliable, and often fails on perfectly working systems, mine included - you can disregard its results quite safely.

All the symptoms you describe, are typical of a V6 without an internet connection. When you say "network connections are checked", can you clarify what you mean, and how you have checked?

Let's also ask the basics - how is your V6 connected to your homehub - is it Ethernet or wireless?

Follow Home > Help & Settings > Settings > Network, and look in the top-right? What is shown?

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Paulina_Z
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Re: V6 Box won’t connect to apps or on demand

Hi @Danny-M8,

 

Welcome back to our Community Forums. Thank you for your post, and I'm sorry to hear that you're experiencing some issues viewing your catch up and On Demand services.

 

As @japitts suggested, have you followed the suggested self-help steps?

Is your TV box connected via a wired or wireless connection?

Are you receiving any error codes on screen at all?

 

Please let us know how you're getting on with this issue. We're more than happy to help.

 

Thanks,

Paulina_Z
Forum Team



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