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V6 Box with 360 Remote

I recently had another V6 box installed and the engineer has left me with the new Remote for the 360 but its such a pain as the majority of the functions dont work.

How do I get virgin to send me out the remote for the V6 box.

Cant get through to anyone on the phone and live chat doesn't appear to be open. 

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Message 2 of 4
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Re: V6 Box with 360 Remote

You'll have to keep trying them on the phone. Wouldn't bother with the live chat tbh.

If you want a quick answer it's better to sign up again as a new customer, that's the only way they'll entertain you.

VM Customer Since 2010
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Very Insightful Person
Very Insightful Person
Message 3 of 4
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Re: V6 Box with 360 Remote

You should be able to order a replacement remote on this page and if necessary, try using alternate browsers.

You can also use the TV Control app on a compatible mobile device as an interim measure.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Forum Team
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Message 4 of 4
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Re: V6 Box with 360 Remote

Hi @dockers66


Thank you for your post and welcome back to our community.


I am sorry to hear you are having some issues with the remote.


As @japitts kindly mentioned, you can order a new one via that link if you would like.


Have you done this since posting?


Please pop back to us here if you need any further help. 



Vikki - Forum Team

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