Virgin Media Community

[WhiteHartMart]

Have had 2 V6 boxes for about 2 years now - the one in the bedroom has recently had a mind of its own lately. (and a frequent Netflix error which was reported a few times with absolutely no response from Virgin)

Yesterday being an example - the box just randomly switches itself on, day and night.  Had to switch it off 4 or 5 times yesterday.

It did this a few weeks ago for a week or so then settled down but as it's doing it again wanted to get it sorted now please.

[japitts]

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@WhiteHartMart wrote:

Yesterday being an example - the box just randomly switches itself on, day and night.  Had to switch it off 4 or 5 times yesterday.

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Do you mean the hard drive is spinning up? Could it be recording programmes or getting guide updates?

[WhiteHartMart]

White light on box comes on (from the red standby position) and then the box just stays on permanently until we switch off.

[japitts]

Depending when this happens...

Possibly an overnight software update or scheduled reboot which then powers the box up.

Rogue remote control inputs being detected.

[WhiteHartMart]

Thanks, it happens throughout the day (so that should rule out software updates?) and also at night (which should rule out remote inputs) - it's multiple times throughout a 24 hour period?