Due to some house renovations one of my V6 boxes had been put away for about 4 months. I got everything plugged back in last night only to find the V6 box is stuck in a loop on the welcome screen, sometimes looking like it's downloading something but then it restarts back to the welcome screen, and on it goes. I've tried the rebooting, removing all cables and waiting 10 mins but the issue continues. Can anyone help please?
1: The V6 needs 2 connections - coax for the live TV channels, wired/wireless to your homehub for the internet. Are both present?
2: All TiVo/V6 that aren't connected to VM's network for a certain amount of time are liable to be deactivated, and 4months is plenty long enough for this to have happened. You'll need to call 0800 9539500 with the box details to hand, to reactivate it.
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