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Alan-F1
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V6 Box stuck on welcome screen with loud ticking noise..

Hi

My V6 box is stuck on the 'welcome page' and continually loops between this, shutting down and starting again. Occasionally an arrow and a small box appear on screen to suggest something is downloading but it just goes back to the welcome screen. There is also a loud ticking sound when the welcome screen appears! Its been like this for over 12 hours now.. 

I've tried rebooting, changing cables etc..

Looking through previous posts it would seem this is regular fault with the V6 Box? Has anyone had this or got any other suggestions? (apart from fixing it with a 2lb hammer!!). 

I tried calling customer services on 150 but after being told by the automated voice that I needed to speak to someone, I was on hold for 45 minutes before being cut off! 

Thanks

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Alan-F1
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Re: V6 Box stuck on welcome screen with loud ticking noise..

Quick update.. called first thing this morning and managed to speak to someone almost immediately... technician now booked for a home visit as it could not be repaired remotely. 

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SpacePhoenix
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Re: V6 Box stuck on welcome screen with loud ticking noise..

Is the ticking sound coming from the box itself?

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Alan-F1
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Re: V6 Box stuck on welcome screen with loud ticking noise..

Hi, yes it is.. I've now had to turn off the power as it was loud enough to hear above anything else .. 

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DJ_Shadow1966
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Re: V6 Box stuck on welcome screen with loud ticking noise..

Hello

The clicking / ticking sound is from the hard drive and is a sign that it has failed, you are going to need a replacement box, please note everything on the box will be lost all recordings etc.

Regards Mike

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Alan-F1
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Re: V6 Box stuck on welcome screen with loud ticking noise..

Hi

I suspected as much..! 

A technician has now been booked in so should have a replacement soon.. 

Thanks

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