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n8935f
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V6 Box static Welcome message then Blank screen

I have a V6 box, all was working fine until today the screen went blank.
I have powered on and off several times, changed hdmi leads and inputs on tv.

I get the welcome screen writing which has a fuzzy rapid moving background like static. Then after a few seconds the screen goes blank and nothing happens. Tried ringing Virgin Media but lines are closed.
Any suggestions?

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jb66
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Re: V6 Box static Welcome message then Blank screen

Faulty hdmi lead? 

n8935f
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Re: V6 Box static Welcome message then Blank screen

I have tried with multiple HDMI leads and multiple hdmi inputs, as of this morning Virgin media are sending me a new box

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John_GS
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Re: V6 Box static Welcome message then Blank screen

Hi n8935f

 

Thanks for posting. I am sorry to hear of the TV box issue but glad we're sending a new one. Please let us know how the new box is or if you need further assistance.

 

Kind regards,

John_GS
Forum Team

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