A warm welcome UKAU14 to our Community Forum and sorry to hear about your V6 box issues. I've tried to take a look at your V6 box details but it's currently off. Are you able to turn it on so so I can have a nosey? Does the V6 box make any noises or produce any other behaviour? It may be faulty in which case we can send our a replacement but without seeing the details, it may also require an engineer if necessary.
Please turn the box on and let us know so we can check it's details 🙂