Sorry to see you are having major problems with your V6 box. The grinding noise sounds like a hard disk failure. The arrow shows the box was trying to perform a system update.
Have you tried signing into Service status at the top of this page and run a test against the TV box? By doing this VM may be able to send a signal to your box and try to repair it, or book a replacement.
If that doesn't work then you need to contact the Faults team.
You could try the text messaging service. Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible.It may take a few days.
You can also call 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faults) butbest to call at 8am to avoid call queues
When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
The grinding noise alone sounds horribly like your hard drive has a problem which is probably (even if not now, soon will be) terminal. Without that, I'd absolutely suggest checking your internet connection.
Call it in as a fault, it almost certainly needs replacing.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks