Menu
Reply
mne2
  • 58
  • 0
  • 5
On our wavelength
344 Views
Message 1 of 5
Flag for a moderator

V6 Box no on demand - account status says "Staging"

I've got a V6 box and my on demand isn't working. When I go into System Info it says "Virgin Media Service Account Status: Staging" - is this related?

0 Kudos
Reply
japitts
  • 10.6K
  • 1.49K
  • 2.14K
Very Insightful Person
Very Insightful Person
332 Views
Message 2 of 5
Flag for a moderator

Re: V6 Box no on demand - account status says "Staging"

When you say your OnDemand isn't working... in what way?

Are you getting any error messages or codes when you try to use it?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
mne2
  • 58
  • 0
  • 5
On our wavelength
326 Views
Message 3 of 5
Flag for a moderator

Re: V6 Box no on demand - account status says "Staging"

I get error V210 regardless of whether I use wired or wireless. The connectivity checks all complete successfully.

0 Kudos
Reply
japitts
  • 10.6K
  • 1.49K
  • 2.14K
Very Insightful Person
Very Insightful Person
317 Views
Message 4 of 5
Flag for a moderator

Re: V6 Box no on demand - account status says "Staging"

I'm not sure what connectivity checks you've run (you've not said), but error V210 is an account-specific code.

You're best calling VM - 150 (from a Virgin phone) or 0345 4541111 (from any other phone) - to resolve this.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Kath_F
  • 27.49K
  • 1.06K
  • 2.08K
Forum Team
Forum Team
239 Views
Message 5 of 5
Flag for a moderator

Re: V6 Box no on demand - account status says "Staging"

Hi mne2, 

Thanks for your post and apologies to hear that you are having an issue accessing your On Demand content. 

Checking the account to look at things today I can see you have already rang in and the team have booked an engineer visit for you. Please pop us an update and let us know how the visit goes. 

Thanks,

Kath_F
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply