Just to make you aware there will be a £99 charge for a move of the box as a non fault charge.
There is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you, or you can wait for a VM staff member to pick up the post may take a few days.
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