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V6 Box making a clicking noise

Our V6 box has suddenly started making a loud clicking noise.  The best way I can describe it is like water dripping on a conservatory roof which is what we thought it was at first.  It turned out to be the V6 box.  Also at least twice a week the box refuses to switch on and we have to turn it off at the  mains and turn it back on again.  I never had any problems with my good old Tivo box and am starting to regret exchanging it.  Any ideas before I give Faults a ring?

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Re: V6 Box making a clicking noise

Hi Elaine128,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your V6 box.

 

Clicking noises coming from the box usually indicates an issue with the hard drive. I'd like to send a technician to check it out for you.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon

 

Josh


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Message 3 of 16
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Re: V6 Box making a clicking noise

Hi Josh,

We got our V6 box yesterday and it made a similar loud clicking noise on setup, which I thought was part of the box setup process. However it was making the same noise this morning so I had to turn the power off to stop the noise. Any tips?

Thanks, Ash.
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Re: V6 Box making a clicking noise

Hi  Ash

I rang "Faults" in the end (the clicking and it continually refusing to switch on was driving us insane!) and and engineer came and gave me a new box.  The new box is silent and actually switches on.

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Re: V6 Box making a clicking noise

Hi Elaine128,

 

That's great news, glad to hear the team has sorted that out for you!

 

Ash, if your box is still making loud noise then we'll need a technician to check it out for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon

 

Josh


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Re: V6 Box making a clicking noise

All sorted, thanks both! Engineer came out the day after I called faults & replaced the box. Very good service! 

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Re: V6 Box making a clicking noise

Hi Ash,

 

That's awesome, glad to hear you got it sorted so quickly!

 

Pop back to the Community if you need anything else.

 

All the best

 

Josh


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Message 8 of 16
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Re: V6 Box making a clicking noise

Hi,

I got my new V6 box delivered yesterday. After a successful setup last evening, the box suddenly started to make a similar clicking noise as described earlier here. Since then the box won't start up. I tried calling up virgin guys a couple of times and they mentioned that the service was not activated hence the box needed a start up. They also asked me to give it a clean start. However even after trying  several times the box is still showing " Starting up..." screen. To me it looks like a hard drive problem. Looks like I need a replacement as this seems to have given up to start.

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Re: V6 Box making a clicking noise

Hi Milind,

Thanks for letting us know about this on the community.

I'd like to arrange for an engineer to resolve this for you so I'm just going to send you a private message which you will find if you click on the purple envelope at the top right of the screen.

Talk to you soon

Rose
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Message 10 of 16
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Re: V6 Box making a clicking noise

Mine is doing the same. How do I arrange for an engineer to come out for this?

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