Menu
Reply
mark1ee
  • 108
  • 5
  • 11
Up to speed
1,446 Views
Message 1 of 16
Flag for a moderator

V6 Box making a buzzing noise and rebooting.

Hey Guys

My V6 box has started to make an annoying loud buzzing noise and rebooting in the last few days, it's in a well ventilated space with nothing covering the vents or anything. Have restarted the box a couple of times but the noise just comes back. It also doesn't let us watch on demand a lot of the time, not sure if that's related or not though?

Would you say this needs to be replaced at all?

Thanks 

0 Kudos
Reply
japitts
  • 19.31K
  • 2.5K
  • 4.42K
Very Insightful Person
Very Insightful Person
1,416 Views
Message 2 of 16
Flag for a moderator

Re: V6 Box making a buzzing noise and rebooting.

If any TV box is restarting any more than occasionally and/or overnight, it likely has a fault and that's best reported.

OnDemand could be any number of things, but what's happening? Do you get any error codes?.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
mark1ee
  • 108
  • 5
  • 11
Up to speed
1,382 Views
Message 3 of 16
Flag for a moderator

Re: V6 Box making a buzzing noise and rebooting.

I get a 603 error code on most occasions, it works one day and not the next?
0 Kudos
Reply
japitts
  • 19.31K
  • 2.5K
  • 4.42K
Very Insightful Person
Very Insightful Person
1,378 Views
Message 4 of 16
Flag for a moderator

Re: V6 Box making a buzzing noise and rebooting.

Are you using a 4K/UHD TV by any chance, and is it a Samsung?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
mark1ee
  • 108
  • 5
  • 11
Up to speed
1,360 Views
Message 5 of 16
Flag for a moderator

Re: V6 Box making a buzzing noise and rebooting.

I am yes, does that make a difference? 

0 Kudos
Reply
japitts
  • 19.31K
  • 2.5K
  • 4.42K
Very Insightful Person
Very Insightful Person
1,344 Views
Message 6 of 16
Flag for a moderator

Re: V6 Box making a buzzing noise and rebooting.

There's 2 scenarios where an Error 603 is usually found..

1: VM require all your HDMI & TV kit to be HDCP2.2 compliant from V6 to TV, in order to watch certain content in 2160p - UHD. If any of your HDMI lead, any converters, splitters etc, or TV port are not HDCP2.2 compliant, Error 603 is the result.

To test this, follow Home > Help & Settings > Settings > Video Output > Video Format, and ensure 1080 is selected. If the error disappears, then HDCP2.2 is the problem.

2: When this requirement was first introduced, Samsung TV's seemed particularly prone to getting the same error when the HDCP2.2 compliance was in-place, and the error was more random in nature. A reboot might solve it etc, but it had all the feel of a bug rather than a replicable fault.

It's gone very quiet on scenario 2 since a little while, which suggests SW updates might have seen to it.

Check your video output in any case. You shouldn't need to necessarily reboot after applying any changes, but that's not a guarantee.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

mark1ee
  • 108
  • 5
  • 11
Up to speed
1,273 Views
Message 7 of 16
Flag for a moderator

Re: V6 Box making a buzzing noise and rebooting.

Is anyone from the forum team able to assist me at all please, I spent almost an hour on the phone to tech and customer services this morning and was told I would get a call back from an engineer within 2hrs this hasn't happened and I'm not even sure if they have arranged a replacement V6 box either? 

0 Kudos
Reply
japitts
  • 19.31K
  • 2.5K
  • 4.42K
Very Insightful Person
Very Insightful Person
1,247 Views
Message 8 of 16
Flag for a moderator

Re: V6 Box making a buzzing noise and rebooting.

Can you confirm the answers to some of the points I suggested in post-6 above?

The staff team work through posts and should respond in a couple of days, but the bits I mentioned above will help them along...

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
mark1ee
  • 108
  • 5
  • 11
Up to speed
1,238 Views
Message 9 of 16
Flag for a moderator

Re: V6 Box making a buzzing noise and rebooting.

Hi Mate

All cables are high speed and HDCP 2.2 compliant along with the Hue Sync Box it all goes through, I have however ordered a new cable to go from the V6 to the sync box as it's a bit old.
0 Kudos
Reply
Hayley_S
  • 3.9K
  • 129
  • 255
Forum Team (Retired)
Forum Team (Retired)
1,177 Views
Message 10 of 16
Flag for a moderator

Re: V6 Box making a buzzing noise and rebooting.

Hello @mark1ee,

Welcome back, thanks for posting.

I am sorry to see that you are having issues with your V6 box.

Have you checked to see if any of the wires are damaged? Is it hot to touch?

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply