Virgin Media Community

[Gordy1973]

Hi, ever since there was a powercut in my area there has been n issue with my TV V6 box, the media content/adverts you see are no longer displayed.

there is an error code of C133 but unable to report on this. I have reset/rebooted and disconnected all cables ad reconnected and nothing works.

any advice welcome

thanks Gordon

[newapollo]

Hi Gordon,

Have you also rebooted the hub?

[Gordy1973]

yes, everything has been rebooted several times.

I logged a call today with Virgin and an engineer is coming out next week, however miraculously it seems to have fixed itself after

thanks for your reply

Gordon

[japitts]

For future reference..

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@Gordy1973 wrote:

there is an error code of C133 but unable to report on this. I have reset/rebooted and disconnected all cables ad reconnected and nothing works.

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This is usually a symptom of the V6 losing connection with the TiVo platform. A good fix is often...

1: Check that the V6's internet connection is working ok by trying to use OnDemand and/or following Home > Help & Settings > Settings > Network, and looking in the top-right

2: Assuming all is good there, "Connect to Virgin Media services now" at the bottom of the screen, this forces a manual connection.

The box will automatically reconnect every 6hours, so there's a good chance that's what got yours working.

[Gareth_L]

Hi Gordy1973

Hope your okay 

Can I just ask if the issue has resolved itself or do you still have the engineer booked to come out?

Gareth_L

[Gordy1973]

Hi Gareth

now fixed and engineer cancelled

cheers

Gordy