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Dazz285 · ‎08-10-2022

V6 Box in a constant reboot loop called cs & went through the usual stuff. I was told I would get a callback, but 24hrs later, there is still no call & the box is still looping..

Roger_Gooner · ‎08-10-2022

You won't get a call, so phone again and demand a replacement.

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Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360

My Broadband Ping - Roger's VM hub 5 broadband connection

japitts · ‎08-10-2022

I concur with Roger.

You've been "blagged" by a CS agent who's successfully got you off the phone for someone else to deal with.

Your callback won't happen, I would recommend calling back and ensuring you get a tech visit which is the correct outcome here

If you still don't get that, post back and a VM staffer will respond to this thread.

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Dazz285 · ‎09-10-2022

Just called them again...

Have to wait until Mon 17th for a tech to come around & look at the issue... No reason was given for the non-callback.. no surprise..

The annoying thing is ..

Why soo long for a tech & then to top it off they only tried to sell me more stuff... The balls of them... Oh & as I have no STB for that time I'm not due any compensation....arghhh!!!

japitts · ‎09-10-2022

VM have never given "compensation" for service faults before said fault is resolved.

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Dazz285 · ‎09-10-2022

Seems very odd that I'm paying for a service that I am not getting hence compensation...

Dazz285 · ‎09-10-2022

Not rally a service fault but more an equipment fault..

japitts · ‎09-10-2022

You'll be in a better position to request loss-of-service credits once the fault is resolved, and you therefore know how much service you have lost - something unknown at present.

VM is a residential service though, and a reasonable time to resolve reported issues should be expected.

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Matthew_ML · ‎11-10-2022

Hey Dazz285 thank you for reaching out and I am sorry to hear you are having some issues with your TV box.

I can also see you have been speaking to the team recently about this.

However I will send you a PM so we can look into this for you.

Please look out for the purple envelope. Thanks

Matt - Forum Team

New around here?

Roger_Gooner · ‎11-10-2022

@Dazz285 wrote:
Just called them again...
Have to wait until Mon 17th for a tech to come around & look at the issue... No reason was given for the non-callback.. no surprise..
The annoying thing is ..
Why soo long for a tech & then to top it off they only tried to sell me more stuff... The balls of them... Oh & as I have no STB for that time I'm not due any compensation....arghhh!!!

Correct, automatic compensation is only paid for full days loss of fixed phone line or broadband.

--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360