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Mamtfal
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V6 Box - flashing lights, no service

Our V6 box is not working. "Stuck" on multilanguage welcome screen. Rebooted several times with no change. All plugged in. Broadband fine. Lights have been flashing green/red and now just solid amber light on most recent reboot. Does anyone have any suggestions please??? Many thanks! 

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japitts
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Re: V6 Box - flashing lights, no service

Call into faults to report your TV box not booting up. 150 from a VM phone, or 0345 4541111 from any other phone - options for "I have a fault".

If you don't mind waiting a couple of days, VM staff should respond on here.

Just make sure the Ethernet & co-ax connections are both inplace.

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Kain_W
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Re: V6 Box - flashing lights, no service

Hi there Mamtfal,

Thanks for your post and welcome to the community.

Apologies for the issues faced, from checking our service I can see that you've recently been in contact with our team.

Do let us know if you need further assistance.

Regards,

Kain
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