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Mamtfal · ‎03-09-2022

Our V6 box is not working. "Stuck" on multilanguage welcome screen. Rebooted several times with no change. All plugged in. Broadband fine. Lights have been flashing green/red and now just solid amber light on most recent reboot. Does anyone have any suggestions please??? Many thanks!

japitts · ‎03-09-2022

Call into faults to report your TV box not booting up. 150 from a VM phone, or 0345 4541111 from any other phone - options for "I have a fault".

If you don't mind waiting a couple of days, VM staff should respond on here.

Just make sure the Ethernet & co-ax connections are both inplace.

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japitts · ‎03-09-2022

Call into faults to report your TV box not booting up. 150 from a VM phone, or 0345 4541111 from any other phone - options for "I have a fault".

If you don't mind waiting a couple of days, VM staff should respond on here.

Just make sure the Ethernet & co-ax connections are both inplace.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Kain_W · ‎05-09-2022

Hi there Mamtfal,

Thanks for your post and welcome to the community.

Apologies for the issues faced, from checking our service I can see that you've recently been in contact with our team.

Do let us know if you need further assistance.

Regards,

Kain

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V6 Box - flashing lights, no service